Privacy Policy

Effective Date: January 1, 2026

At Water Damage Restoration Van Nuys, we respect your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to the water damage restoration services we provide in Van Nuys, California. By using our site or services, you agree to the practices described here.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, property address, and details about your water damage or restoration needs when you call us, fill out a form, or request a quote.

We also collect information automatically when you visit our website. This includes your IP address, browser type, pages you view, and how long you stay on our site. We use cookies and similar tools to gather this data.

How We Use Information

We use your information to respond to your requests, schedule service, provide estimates, and complete restoration work. We also use it to send you updates about your project and to process payments.

We may use your contact details to follow up on your experience, answer questions, and share service reminders. We use website data to improve our site, understand what visitors need, and keep our services running smoothly.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well. We do not use cookies to collect sensitive personal information.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to help us understand website traffic and usage patterns. These tools may collect information about your visits to our site and other sites over time.

We may also use third-party services for scheduling, payment processing, and customer communication. These providers have their own privacy policies, and we encourage you to review them. We do not control how they handle your data.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software providers, payment processors, and insurance companies when needed for your claim.

We may disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. When we share data, we require partners to protect it and use it only for the purposes we specify.

Data Retention

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. How long we keep it depends on the type of information and why we collected it.

When we no longer need your information, we securely delete or anonymize it. If you ask us to delete your data, we will do so unless we are required to keep it by law.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. These steps include physical, electronic, and procedural safeguards.

No method of transmission over the internet or storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. Please contact us if you have concerns about your information.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing. To exercise these rights, contact us using the details below.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used. We do not discriminate against you for exercising your privacy rights.

Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it promptly.

If you believe we have collected information from a child under 13, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this page periodically.

Your continued use of our website or services after changes are posted means you accept the updated policy.

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